Get in Touch With Us
This page tells you how to reach the editorial team at Best Social Casinos, what we can realistically help with, and where certain questions belong instead. We are an independent comparison site covering sweepstakes casinos and social casinos in the US. We do not run any of the platforms listed on stunnalife.com, so we cannot access your account, release a redemption or change a promotion.
The fastest route is email: [email protected]. Include the platform name, the page you were reading and a short description of the issue. We read every message and reply from a real person, usually within a couple of business days.
Which Questions Come to Us and Which Go to the Operator
Most reader emails fall into one of two buckets. Sending yours to the right place saves days.
| Send to Best Social Casinos | Send to the sweepstakes operator |
|---|---|
| Something on a page looks wrong or out of date | Account locked, login or password problems |
| A welcome offer no longer matches what we published | Sweeps Coins balance disputes |
| A state availability note needs checking | Identity verification (KYC) document uploads |
| Suggestions for new sweepstakes casinos to review | Redemption delays, minimums or rejected requests |
| Partnership, advertising and media enquiries | Self-exclusion and account closure requests |
| Questions about how we rank and research sites | Coin package purchase and refund questions |
If you have already contacted an operator and got nowhere, write to us anyway. We cannot force a resolution, but a pattern of unanswered complaints about a specific brand is exactly the kind of thing that changes how we cover it.
How We Make Money, Plainly Stated
Some links on this site are commercial. If you sign up through one, Best Social Casinos may earn a commission from the operator. You pay nothing extra, and no operator can buy a higher position, a better editorial rating or the removal of a criticism. Ranking order and written assessments are decided by our editors before any commercial conversation happens. If you think a piece of our coverage reads like an advertisement rather than an assessment, that is a legitimate reason to email us and we will look at it again.
Reporting a Problem With a Listed Platform
We list sweepstakes and social casinos, not real-money casinos, so complaints usually involve promotional currency rather than a wagering account. The more specific you are, the more useful your message is to other readers. Helpful details include:
- The brand name and the date you signed up
- Your state of residence, since eligibility varies and some states are excluded entirely
- Whether the issue involves Gold Coins (play-only) or Sweeps Coins (the promotional currency tied to prize redemption)
- The exact promotional terms you were shown, including any playthrough requirement or coin expiration date
- What the operator's support team told you and when
Please do not send us ID documents, Social Security numbers, card numbers or screenshots containing them. We have no verification role and no reason to hold that data. Redact anything sensitive before attaching a screenshot.
Corrections on the Brands We Rank
Welcome offers on new sweepstakes casinos change often, and coin amounts in particular get revised without notice. Everything below was checked as of 2026, but if you see a mismatch between our page and the operator's own official rules, the official rules win — and we would like to know.
Spinblitz
Our top-ranked listing, currently advertised as 100 Million Gold Coins with the BLITZ JACKPOT. That figure sounds enormous because Gold Coins are the play-only currency — they cannot be redeemed for prizes, and the headline number tells you nothing about the Sweeps Coins side of the account. The correction we receive most often about Spinblitz concerns the jackpot promotion's qualifying conditions, so if the terms you were shown differ from ours, send the screenshot. Limitation worth flagging: a large Gold Coin grant makes the offer hard to compare against sites that lead with Sweeps Coins.
Lone Star
Listed with a welcome offer up to 500k GC and 105 free SC, which is one of the clearer dual-currency presentations among the newer arrivals because it states both currencies separately. The word "up to" matters — the maximum usually depends on completing a purchase tier or a sequence of daily logins, not on signing up alone. Limitation: tiered offers like this are the ones readers most often tell us they only partly received, so read the qualifying steps before assuming the top figure applies to you.
Casino.Click
Advertised as 150 extra coins and 10 free spins. It is a noticeably smaller headline than the two above, and we keep it ranked highly for reasons other than offer size — a modest, plainly worded promotion is easier to verify than a seven-figure coin number. Limitation: free spins are typically restricted to named games and carry their own expiry, so the spins may be worth less to you than the raw count suggests.
The Rest of the List
SplashCoins (200% welcome offer), Free Spins (950,000 GC + SC 75 + 20 free spins on Gorilla Slot), Lucky.me (40,000 GC and 40 free SC), Crown Coins (150% welcome bonus), Crash Duel (200,000 GC + 100 free SC), Spree (25,000 GC) and Mr Goodwin (125,000 free coins) are all covered on the site. Corrections on any of them are welcome. Percentage-based offers such as SplashCoins and Crown Coins only apply on a coin package purchase, which is worth remembering when comparing them against flat coin grants.
Free Entry, Purchases and Redemption Questions
We get a steady stream of email about money, so here is the short version before you write.
Participation generally does not require a purchase. Legitimate sweepstakes operators provide a free alternative method of entry — commonly a mail-in request, sometimes daily login rewards or social promotions — and the details sit in each platform's official rules. Coin packages are optional. If a site implies you must buy to be eligible for prizes, that is worth telling us about.
Where purchases are supported, US platforms typically accept debit cards, ACH bank transfers and online payment providers; availability varies by operator, and some also list e-wallet or gift card options. Prize redemptions commonly run back through bank transfer or gift card, subject to a minimum Sweeps Coins threshold, completed identity verification and the operator's processing times. Nothing is instant, and nothing about a Sweeps Coins balance is guaranteed to convert — outcomes in casino-style games are down to chance. We cannot tell you your specific threshold or timing; those are in the terms you accepted at signup. Prize redemptions may also be taxable under federal and state rules, so keep your own records and check official guidance if the amounts are meaningful.
What These Sites Actually Offer
If you are emailing to ask what to expect from the platforms we list, the libraries generally break down like this:
- Slots — the bulk of every catalog, spanning low-volatility titles built for short mobile sessions and high-volatility games with rarer, larger outcomes. RTP and volatility figures come from the game provider, not from us.
- Progressive jackpots — pooled prize games such as the jackpot promotion Spinblitz leads with. Qualifying rules differ by title.
- Table-style games — blackjack, roulette and poker variants played with promotional currency.
- Live dealer rooms — available on some sweepstakes platforms, usually with higher coin requirements per round.
- Crash and instant-win formats — quick-round games of the kind Crash Duel is built around.
- Seasonal promotions, tournaments and loyalty tiers — running alongside daily free coin drops on most sites.
Several of these operators also run adjacent products under the same brand or parent company — social-only casinos with no redemption at all, standalone mobile apps, and in some cases separate sports or prediction-style games. Those sit under different terms from the sweepstakes product, so a question about one will not be answered by the rules for the other. Check which product your account actually belongs to before writing to either us or the operator.
Eligibility, Age and State Rules
We cannot tell you whether a particular site is legal for you to use, and we will not try. Sweepstakes casinos operate under a promotional sweepstakes model governed largely at state level, not under an online casino license. Availability varies by state, several states restrict or prohibit these platforms, enforcement actions have changed the picture more than once, and operators also choose for themselves which states to serve. Laws change frequently.
Practical points for anyone emailing about access:
- Minimum age is 18 on many platforms and 21 on others, either across the board or in specific states. Check the operator's terms, not a third-party summary.
- Geolocation checks are standard, and a VPN or an out-of-state address will usually block redemption even if it lets you play.
- Excluded state lists appear in each operator's official rules and can be revised without warning.
- If you are blocked and believe it is an error, the operator's support team is the only party who can resolve it.
Questions about self-exclusion, deposit limits or problem gambling support should go to the operator directly, and to independent services such as the National Council on Problem Gambling or Gamblers Anonymous. If you mention this in a message to us, we will point you toward resources rather than toward a signup page.
Other Coverage on This Site
Readers outside the US sometimes reach this page by mistake. If your question is about UK-facing sites rather than US sweepstakes platforms, our guide to casinos outside the GamStop scheme is a different topic with a different regulatory framework, and the answers here will not apply.
What Happens After You Write
Your email is read by an editor, not an auto-responder. Correction requests are checked against the operator's own published terms before we change anything, which is why a factual fix sometimes takes longer than a simple reply. Partnership enquiries get a straight answer about whether a listing is possible and on what terms — and the answer is never that a payment secures a rating.
No fixed office hours are promised here, so treat a couple of business days as a reasonable expectation and follow up if you have not heard back. Anything you send about a specific operator stays confidential unless you tell us we can quote it. Thanks for taking the time to write — reader corrections are a real part of how this site stays accurate.